We have developed this website with the aim of complying with W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level AA accessibility standards.

Our website is designed to a high standard of accessibility so that all site visitors can easily access its content and use its features. Our website is also designed to be accessed by tablets and smart phones.

We continue to review and improve the accessibility of this site. If you have accessibility issues or feedback, please feel welcome to contact us on (03) 9619 7021 or email



You can change the text size or page zoom on your browser to view the website.

Instructions for different browsers are below.


Keyboard navigation is an alternative to the mouse for browsing websites. This increases accessibility for visitors who have difficulty with using a mouse or pointer tool.

You can use the arrow keys to scroll up or down pages. Use the tab key to move between links ('skip links'), and press return or enter to select one. Use the backspace key to go back to the previous page.


The content of images within this site is described using alt tags (alternative text).


This website includes a variety of files including PDFs and Microsoft Word documents.

  • PDF (Portable Document Format) files
    This website may use PDF (Portable Document Format) files, also known as Adobe files to make publications available online. To open, print and/or save these files, you will need Adobe Acrobat Reader which you can download for free from
    Download Adobe Acrobat Reader
  • Microsoft Word
    This website will provide accessible Word documents. Document links indicated by .doc will open using the Word processing package you have on your computer, or you can download the free Microsoft Word Viewer to open and read .doc documents.
    Download Microsoft Word Viewer


You can print the pages on this website, using the information below.

  • For desktop users
    Pressing the "CTRL" (control) and "P" buttons together. This should trigger the print dialogue box on all desktop computers (Windows, MAC and Linux based).
  • For mobile device (smartphone and tablet) users
    Due to the wide range of mobile devices on the market, it would be best to refer to your device's manual, or search for the information via a search engine such as Google. Some examples of search queries you might use are:
    'how to print from an iPhone'
    'how to print from an Android'