Conditions of Booking

Conditions of Booking

Users are able to select available rooms and facilities when making a booking request via email. Bookings may be altered or amended by RAN Staff, including changing room allocation as required.

No individual User shall be permitted to book more than four (4) rooms in any day, except under special conditions as agreed by RAN Staff. Approval must be sought by contacting RAN Staff. Any bookings made for greater than four (4) rooms may be cancelled by RAN Staff.

Cancellation of Booking

Cancelling a booking may incur a cancellation fee. However, no cancellation fee will apply if access to the centre or a booking is withdrawn by RAN Staff for operational reasons.

Users must request via email to cancel a booking and can only cancel bookings for their own organisation.

Cancellation fees apply as noted in the Schedule of Rates and explained as follows:

• more than seven days (7) days prior to the booked day will not incur a cancellation fee;
• between seven (7) days and forty-eight (48) hours prior to the booked date will incur a cancellation fee equal to ten per cent (10%) of the day rate;
• less than forty-eight (48) and up to twenty-four (24) hours prior to the booked date will incur a cancellation fee of 80% of the day rate; and
• less than twenty-four (24) hours prior to the booked date will incur a cancellation fee of 100% of the day rate.

RAN Support Officer Information

Support, bookings cancellations or other information about use of the centre can be obtained from the RAN team.